Shipping policy
Effective date: September 6, 2026 · Version 1.0
1. Production Time
Production time is the time to make your order after your proof is approved. It does not include shipping transit time. Typical production times:
| Product | Production time after proof approval |
| Custom signs (standard sizes) | About 2 business days |
| Most made-to-order items (tumblers & drinkware, wood / metal / acrylic panels, canvas, laser engraving, business cards) | About 3–5 business days |
| Large-format, fabricated, or installed signage | Scheduled with you and quoted per job |
Need it sooner? Rush service may be available for an added 50%, arranged case-by-case depending on the job and our current schedule — just ask.
2. When the Clock Starts
Production time begins when your order is complete — meaning we have received payment or the required deposit, all artwork and information needed to produce the order, and your written proof approval. Until those are in hand, we cannot begin, and the production clock has not started. We will tell you promptly if something is missing.
3. If We Cannot Meet the Shipping Date
If we cannot ship within the stated time, we will contact you before that date and offer you a choice: (1) agree to a new shipping date, or (2) cancel your order and receive a prompt refund of everything you have paid.
If we can give you a revised date 30 days or less past the original and you do not respond, we will treat that as agreement to the new date and keep working. If the revised date is more than 30 days past the original, or we cannot give you a date, your order will be automatically cancelled and refunded unless you tell us in writing that you want us to continue. You may also cancel at any time before we ship.
4. Refund Timing
- Card payments — we send the credit to your card issuer within one billing cycle and confirm it to you
- Cash, check, or money order — refunded within seven working days
- We do not substitute store credit or a gift card for a refund you are entitled to
5. Shipping
We ship within the United States. Shipping cost is calculated at checkout based on weight, dimensions, and destination, and is stated separately from the price of your goods. Oversized signage, fabricated pieces, and installed work may require freight, local delivery, or pickup, and may not be available for standard shipping — we will contact you if your order needs special handling.
6. Free Local Delivery & Pickup
Free local delivery is available in the Manhattan, KS area. Local pickup is available at our Manhattan shop by appointment — we will notify you when your order is ready, and ask that you bring your order number.
7. Delivery, Inspection, and Damage
Please inspect your order promptly on delivery or pickup. Report visible shortage, damage, or non-conformity in writing within 5 business days, with your order number, a description, the quantity affected, and photographs where practical. Keep the original packaging — carrier claims usually require it. Report hidden problems promptly after you discover them. This notice period does not eliminate any right that cannot lawfully be waived.
8. Returns
Custom and personalized work. Custom, personalized, and made-to-order items cannot be returned or exchanged, because they cannot be resold. This does not apply where the item does not match your approved proof, where it is defective, or where you have a cancellation or refund right that cannot be waived.
Stock items. Unopened, undecorated stock items may be returned within 30 days of delivery in original condition and packaging — no restocking fee. Contact us for a return authorization before shipping anything back. Return shipping is the customer's responsibility unless the return is our error.
9. Cancellations
You may cancel before production begins for a full refund. Once we have ordered material, started design or prepress, or begun production, cancellation charges may apply for completed labor, non-returnable materials, supplier charges, and setup. We will tell you what those charges are before you decide. Nothing in this section limits a cancellation right that cannot be waived.
10. If Something Is Wrong
If your order does not match your approved proof or has a workmanship defect, contact us. Where we confirm the problem was ours, we will repair, reprint, replace, credit, or refund the affected portion, as appropriate. Please give us a chance to inspect before you alter, repair, discard, or reprint elsewhere.
11. Warranty
Our products are covered by our Limited Warranty. A free copy is available on request — call 785-473-0244 or email info@littleappleprinting.com.
12. Contact
Little Apple Printing LLC · Manhattan, KS · 785-473-0244 · info@littleappleprinting.com