Refund policy

Effective date: September 6, 2026 · Version 1.0

Because our work is made to order, returns are limited. This policy explains when an order can be cancelled, when a refund is available, and how quickly refunds are issued. Nothing here limits a cancellation or refund right that cannot be waived under Kansas or federal law. Shipping, production times, and local delivery and pickup are covered in our Shipping & Returns Policy.

1. Returns

Custom and personalized work. Custom, personalized, and made-to-order items cannot be returned or exchanged, because they cannot be resold. This does not apply where the item does not match your approved proof, where it is defective, or where you have a cancellation or refund right that cannot be waived.

Stock items. Unopened, undecorated stock items may be returned within 30 days of delivery in original condition and packaging — no restocking fee. Contact us for a return authorization before shipping anything back. Return shipping is the customer's responsibility unless the return is our error.

2. Cancellations

You may cancel before production begins for a full refund. Once we have ordered material, started design or prepress, or begun production, cancellation charges may apply for completed labor, non-returnable materials, supplier charges, and setup. We will tell you what those charges are before you decide. Nothing in this section limits a cancellation right that cannot be waived.

3. Refund Timing

• Card payments — we send the credit to your card issuer within one billing cycle and confirm it to you
• Cash, check, or money order — refunded within seven working days
• We do not substitute store credit or a gift card for a refund you are entitled to

4. Delivery, Inspection, and Damage

Please inspect your order promptly on delivery or pickup. Report visible shortage, damage, or non-conformity in writing within 5 business days, with your order number, a description, the quantity affected, and photographs where practical. Keep the original packaging — carrier claims usually require it. Report hidden problems promptly after you discover them. This notice period does not eliminate any right that cannot lawfully be waived.

5. If Something Is Wrong

If your order does not match your approved proof or has a workmanship defect, contact us. Where we confirm the problem was ours, we will repair, reprint, replace, credit, or refund the affected portion, as appropriate. Please give us a chance to inspect before you alter, repair, discard, or reprint elsewhere.

6. If We Cannot Meet the Shipping Date

If we cannot ship within the stated time, we will contact you before that date and offer you a choice: (1) agree to a new shipping date, or (2) cancel your order and receive a prompt refund of everything you have paid. You may also cancel at any time before we ship.

7. Warranty

Our products are covered by our Limited Warranty. A free copy is available on request — call 785-473-0244 or email info@littleappleprinting.com.

8. Contact

Little Apple Printing LLC · Manhattan, KS · 785-473-0244 · info@littleappleprinting.com